Intel USB 3.0 Driver for Windows 10 on ASUS Systems: Troubleshooting Common Issues

The Intel USB 3.0 driver is a crucial component that enables the functioning of USB ports on systems running Windows 10. However, users of ASUS motherboards have reported issues with the driver, particularly when using VMware Workstation to create virtual machines (VMs). In this article, we will explore the common problems associated with the Intel USB 3.0 driver on ASUS systems and provide guidance on troubleshooting and resolving these issues.

Background

The Intel USB 3.0 controller is a popular choice for many computer systems, including those from ASUS. The chipsets used in ASUS motherboards, such as the Z87 and Z270, support xHCI (eXtensible Host Controller Interface) protocol, which enables faster data transfer rates over USB 3.0 connections. However, some users have reported issues with the Intel USB 3.0 driver on their ASUS systems, particularly when using VMware Workstation to create VMs.

Symptoms

The symptoms of the issue vary depending on the system configuration and the version of VMware Workstation being used. Common problems include:

* The guest operating system fails to recognize or connect to external devices connected via USB 3.0 ports.

* The guest operating system reports errors when attempting to access external devices connected via USB 3.0 ports.

* The host system's USB 3.0 ports do not function properly, even when no VM is running.

Troubleshooting Steps

To troubleshoot the issue, follow these steps:

1. Ensure that the latest BIOS and chipset drivers are installed on both the host and guest systems.

2. Verify that the USB mode in the BIOS settings is set to xHCI (eXtensible Host Controller Interface). This setting is usually enabled by default.

3. Check if there are any firmware updates available for the ASUS motherboard and install them if necessary.

4. Disable and re-enable the Intel USB 3.0 controller on both the host and guest systems.

5. Try using a different version of VMware Workstation to see if the issue persists.

Resolving the Issue

If none of the troubleshooting steps resolve the issue, there are a few additional solutions that can be tried:

1. Update the VMware Workstation software to the latest version.

2. Disable any USB 3.0 ports on the host system and try using USB 2.0 ports instead.

3. Use a different USB controller or chipsets for the guest operating system.

In conclusion, the Intel USB 3.0 driver can sometimes cause issues on ASUS systems when used with VMware Workstation to create VMs. By following the troubleshooting steps outlined in this article, users should be able to resolve these issues and enjoy seamless connectivity between their host and guest operating systems.

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